No withdrawals on OKX for almost seven hours amid cloud failure

Quick Take

  • Crypto exchange OKX hasn’t processed any withdrawals for almost seven hours amid a cloud failure.
  • A spokesperson pointed to downtime on Alibaba’s availability in Hong Kong.

Crypto exchange OKX hasn't processed any withdrawals for almost seven hours owing to a failure with its cloud services provider.

The exchange shows a partial outage for deposits and withdrawals for all coins and tokens on its platform and one of its main hot wallets shows that it hasn't processed withdrawals since 2:47 a.m. UTC.

The cause was an issue with Alibaba's cloud service in the Hong Kong area, according to OKX's official Twitter account. Alibaba said it had found an "equipment anomaly" and that engineers were working to fix the issue.


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OKX reiterated on Twitter that funds are safe at the exchange.

Update: At 1:56 p.m. ET, OKX said trading activities could now resume.

Update: At 11.49 p.m. ET, OKX said deposits and withdrawals are now back online.

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Tim is the Editor-In-Chief of The Block. Prior to joining The Block, Tim was a news editor at Decrypt. He has earned a bachelor's degree in philosophy from the University of York and studied news journalism at Press Association Training. Follow him on X @Timccopeland.


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