Kraken tops crypto exchange anonymous customer support test: ACX

Quick Take

  • Customer support at the top 25 centralized crypto exchanges was anonymously surveyed by ACX International.
  • Overall scores were ranked based on six assessment categories: support channels, KYC verification, language coverage, response times, product knowledge and customer focus.
Customer support at 25 crypto exchanges was anonymously tested. Kraken, Phemex, Bitfinex, Bybit and MEXC Global came out on top.

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