Binance: ‘Thousands’ of accounts blocked needlessly

Quick Take

  • The world’s biggest crypto exchange unwittingly blocked thousands of Iranian accounts because of U.S. sanctions when they shouldn’t have.
  • Some Iranian clients had their accounts blocked and had to withdraw funds but Binance did not explain why, according to former employees.

Binance, the world’s biggest cryptocurrency trading platform, has long been the subject of intense public, political and regulatory scrutiny worldwide.

Among the most controversial allegations: reports the company serviced traders and firms in Iran for years, despite U.S. sanctions that forbid such activity.

While some critics allege the company hasn't done enough on the compliance front, it now appears the exchange might have gone too far in the opposite direction.

To be clear, just because you're Iranian doesn't mean you are prohibited from using Binance services. You just can't live there. In thousands of cases, however, the company failed to make that distinction, with some Iranian customers having their accounts blocked when they should not have been.

Binance’s Global Head of Sanctions Chagri Poyraz said that while his company has come a long way in terms of improving compliance protocols, especially since last year, the trading platform’s efforts to rid its database of sanctioned clients often resulted in customers having their accounts blocked.

“It still is unfortunate. I’m not sugar coating it," Poyraz said in an interview with The Block, adding that he believes the issue has largely been resolved. “Maybe it got delayed because it took us up to six months' time to clear that backlog with all these accounts that were blocked and they shouldn't have been blocked, but that’s being resolved.”

Binance CEO Changpeng Zhao speaking in Paris in 2022.

Shrouded in secrecy

When the Iranian customer accounts were blocked, they were generally told to withdraw their funds or, in some cases, Binance gave them the opportunity to prove they had legal residency outside of Iran.

But for those customers, proving they no longer lived in Iran sometimes took months, during which time the Iranian clients could not make any trades or move crypto from one wallet to another.

Inside Binance, the process of fielding calls from Iranian clients who had discovered their accounts had been blocked was not always a transparent one, according to three former customer service representatives. Dealing with Iranian customers could be difficult, they said, because sometimes they were instructed to refrain from explaining to Iranian clients the reason their accounts had been blocked and they needed to withdraw their funds was because of their ties to Iran.

We couldn't tell them the reason for banning them,” one former employee said. Another ex-employee confirmed the prohibition: 'We were not able to tell them the truth."

The trading platform said by email that its global sanctions policy establishes the minimum Binance operating requirements and guidelines to mitigate potential compliance, regulatory and reputational risks associated with violations and evasions of sanctions laws and regulations in jurisdictions where we operate; and the risk of conducting any business with sanctioned parties in any jurisdiction.

Poyraz said that while Binance’s efforts to remove Iranian accounts sometimes ensnared Iranians who should have been allowed to continue using the platform, the company never aimed to single out one group of people. “I do not profile people by their nationality, because nationality does not make them sanctioned,” he said.

“Dealing with comprehensive sanctioned countries is nuanced," added Tigran Gambaryan, head of financial crime compliance at Binance. "We don’t do it based on nationality. We do it based on where they are located.”

But with more than 100 million active users and thousands of clients with ties to Iran, Poyraz said the months-long process of deciphering which Iranian customers were in compliance and which were not had been both a complicated and time-consuming process.


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Buying KYC-compliant accounts on the dark web

A few factors have complicated the vetting of Iranian clients, according to Poyraz.

“Iran is a little bit tricky because it’s a big country, and lots of Iranians purchase KYC (accounts that have passed the know-your-customer compliance stage and are active) to be able to use services like Binance or other services. That is problematic,” he said. “I’m not saying every Iranian goes and purchases an already open Binance account, but they tend to do it more than the other countries.”

People wishing to buy crypto trading accounts that have already passed KYC protocols can do so on the dark web, according to Poyraz. Some crypto traders prefer to use larger trading platforms because they can provide account holders with significant benefits like more trading options and better liquidity.

Poyraz said the sanctions landscape with regard to Iranians has made it harder to remain compliant around the world. “Iranian sanctions are U.S. sanctions, so the European Union doesn’t really apply them,” he said. “So an Iranian can go and open an account in Germany … that also causes a whole different layer of confusion or complications.”

Although does not operate in the United States, the company is following the Iran sanctions in the hopes of avoiding trouble, said Poyraz. Clients from the U.S. are only allowed to use Binance.US, which the company has said is a separate entity.

Iran emigration, coping with scrutiny

Two factors may have increased the number of Iranians actively trading crypto in recent years while living abroad. First, the “ascent of the ultra-conservative cleric Ebrahim Raisi as president” has spurred a “brain drain” with many Iranians seeking increased stability and opportunity abroad, according to the Stimson Center, a foreign affairs think tank.

Citing an Iran-based agency that helps Iranians emigrate, Stimson also said roughly 500,000 Iranians left their homeland between 2010 and 2020.

Simultaneously, Iranians may have, because of their country’s history, embraced cryptocurrency more than other people from other nations, according to Eric Lob, both a non-resident scholar at the Middle East Institute and a professor at Florida International University.“They are always looking for ways to cope and do business” after decades of economic sanctions, he said. It’s also common for Iranians living abroad, said Lob, to be confronted with more scrutiny when “interfacing with financial institutions.”

Correcting the lapses

For nearly two years, Binance said it has attempted to correct past lapses in compliance by bolstering its process of checks and balances. This has included hiring a veteran team skilled in anti-money laundering, financial crime detection and navigating government regulation.

Poyraz, who has more than a decade of experience working in compliance and anti-money laundering for both the United Nations and HSBC, is among those hires, in addition to former U.S. lawmakers and a former supervisor at the U.K.’s Financial Conduct Authority.

The company, according to Poyraz, has also invested significantly in technological tools that can detect when a customer is trying to pretend to be someone they are not or located in a nation Binance services without restrictions. In two years, Binance’s compliance division has grown by about 650%, surging to roughly 750 employees from 100, Poyraz said.

Poyraz doesn’t shy away from Binance’s issues with compliance, which has included running afoul of regulators in the U.S., UK, Japan, Germany and the Netherlands. But he said he believes the trading platform has entered a new era.

“As of today, I think we are in a better place,” said Poyraz.

© 2023 The Block. All Rights Reserved. This article is provided for informational purposes only. It is not offered or intended to be used as legal, tax, investment, financial, or other advice.

About Author

RT Watson is a senior reporter at The Block who covers a wide array of topics including U.S.-based companies, blockchain gaming and NFTs. Formerly covered entertainment at The Wall Street Journal, where he wrote about Disney, Netflix, Warner Bros. and the creator economy while focusing primarily on technological disruption across media. Previous to that he covered corporate, economic and political news in Brazil while at Bloomberg. RT has interviewed a diverse cast of characters including CEOs, media moguls, top influencers, politicians, blue-collar workers, drug traffickers and convicted criminals. Holds a master's degree in Digital Sociology.


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