Coinbase says it's investigating as some Wallet users see empty balances

Quick Take

  • Some Coinbase Wallet users are seeing empty balances amid a technical issue. 
  • Coinbase said it’s investigating the matter and that funds are secure.

Coinbase said Monday that it is investigating an error that had some Wallet users seeing zero balances.

"While we work on a fix, your funds remain secure," the company said in a status update.

"Customers of Coinbase Wallet may experience issues trying to sign in or onboard to CB Wallet," the company added. "Customers may also be seeing a display issue showing a 0 balance within some assets."

Some users took to social media to ask Coinbase CEO Brian Armstrong about the issue, stating that their bitcoin balance wasn't showing. 

The company said in a follow-up post that it had identified the cause of the issue that a fix was being implemented.

(Updates to show company identified cause of issue.)

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