FTX reopens claims portal following security incident

The FTX claims portal has returned to full operation after unfreezing user accounts that were affected by a recent cyber security incident which targeted Kroll, the third-party agent managing the creditor claims for the FTX bankruptcy.

In a statement announcing the return to normal operation, FTX asserted that freezing customer accounts was a “precautionary measure” and noted that “additional security measures” have been implemented on the claims platform. 

In August, Kroll disclosed that a “SIM swapping” attack allowed a threat actor to gain access to “certain files containing personal information of bankruptcy claimants in the matters of BlockFi, FTX and Genesis.” Following the incident, Kroll froze affected user accounts, though the company claims that no FTX passwords or KYC information were exposed in the breach. 

FTX customers have until September 29 to file a proof of claim with Kroll. While it remains to be seen how much value creditors will recover, the judge in FTX’s bankruptcy case recently approved the estate’s plan to begin liquidating its digital assets.